#What happened to my amazon cloud music update#
#What happened to my amazon cloud music pro#
#What happened to my amazon cloud music password#

I told Christine that I didnвЂ™t request the email change and that I did not make any purchases or use any services since that email change. They EASILY give out your information without any personally identifiable information to confirm who you are on the phone.Д¬hristine could not find my Amazon account with my email address, because obviously the attacker had changed the accountвЂ™s email address to I gave Christine THAT email address along with my home address and was able to access my account. I think we found our problemвЂ¦ Christine only needed these two pieces of information to get me into my account? No password? No mobile phone? No other piece of information? WhatвЂ™s keeping someone from finding my email and home address from a database and calling to take over my account? Strike Two for Amazon customer support The customer service rep, Christine, was very friendly and asked me for my email and home address in order to work with me to get access to my account. On the phone, I selected an automated menu to вЂњget help with logging in to my accountвЂќ. IвЂ™ve been hacked and felt like they didnвЂ™t want to help me because they hid the information I needed to get help to fix it.

#What happened to my amazon cloud music pro#

ItвЂ™s hidden at least three clicks from the home screen, and even then, I still couldnвЂ™t find itвЂ¦ but IвЂ™ll help you with this pro tip: Bing has the Amazon Customer Support phone number listed as a quick result. Have you ever looked for the customer support phone number on AmazonвЂ™s web site? it is IMPOSSIBLE to find, because itвЂ™s not under вЂњHelpвЂќ or вЂњCustomer SupportвЂќ. This was not going to get better, only worseвЂ¦ so I quickly searched for a phone number for Amazon Customer Service. What about Alexa? Could I still configure my Echo devices? I grabbed my iPhone and opened the Alexa app and was not greeted by the standard Alexa features, but rather this login screen (image modified to hide the email address):ДЄlexa Login Screen вЂ“ With Someone ElseвЂ™s Email!ДЄre you kidding? I couldnвЂ™t control my Echo devices, and also the home automation things that were connected to them.

#What happened to my amazon cloud music password#

How did my email address change without my interaction with Amazon, and even more curious: who the heck is immediately attempted to login to Amazon with my email and password that I had been usingвЂ¦ and no luck. HereвЂ™s the problem: I didnвЂ™t change my email address, in fact, I hadnвЂ™t used my Amazon account since I purchased my green-screen a few weeks ago. Order information only to the name and e-mail address associated with your account. Should you need to contact us for any reason, please know that we can give out

#What happened to my amazon cloud music update#

That hasn't yet entered the shipping process, update your subscriptions, The old address The new address is Your Account at to view your orders, make changes to any order The e-mail address associated with your account has been changed. On December 27th at 9:36pm ET, I received this very helpful email from Amazon (email addresses changed): Thanks for visiting ! Per your request, we have changed the e-mail address I will write another article about making our systems more secure for our customers.

IвЂ™m going to share how I discovered my account was hacked, what I did about it, how it was resolved, and what you can do to secure your personal accounts.

My Amazon account was recently hacked, and I was NOT thrilled when I discovered this unfortunate problem.